Providing IT Support & Services to The Belfast Welcome Centre

vbNiall Corey, IT Manager of BVCB and GoToBelfast.com describes their selection of IT support and services provider.

Belfast Visitor & Convention Bureau was established in 1999, 13 wonderful, positive years ago, to promote Belfast as a major leisure and business tourism destination.

The Bureau works in partnership with the industry in promoting the city, and currently represents over 400 businesses in the Greater Belfast area. Belfast Visitor & Convention Bureau manages the Belfast Tourist Information Centres – Belfast Welcome Centre – situated in Donegall Place, in the heart of the city centre, at Belfast International Airport and at    George Best Belfast City Airport.

The Belfast Welcome CentreMr Niall Corey, IT Manager of the Belfast Visitor and Convention kindly agreed to take part in a recent case study.
1.      What was your company’s need?

Our needs varied across the IT spectrum.  We required a data backup system that would replace our current tape backup system.  We also required network security replacement for our modem, firewalls, router, VPN and website content filtering.

E-mail virus and spam checking system was also a critical requirement plus the ability to handle large volumes and sizes of e-mails.

Finally, we requested an alternative system wide support proposal.

All our needs and expectations were based on our desire to reduce our current on-going IT costs

2.      Which characteristics do you look for in a supplier / partner?
Honesty, integrity and an ability to provide and support all their proposals as agreed.  From speaking to other Precept IT clients, we felt confident to choose them as our supplier, and we haven’t been disappointed.

3.      How did you plan the project / service with Precept IT?
Through a series of meetings and discussions with staff and directors we created a phased plan to minimise disruption and allow us to achieve our goals.

4.      How did you work together to achieve an optimum result?
Both ourselves and Precept IT through our meetings and discussions worked closely together to lessen the degree of downtime to the existing network while implementing all proposals

5.      What do you like about the outcome so far?
We are very satisfied with all implemented technology so far including the expert, friendly support of the IT systems.